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Thu Apr 03 2025
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Thu Apr 03 2025
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Premier Properties
Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.
Out of hour’s emergency
If your issue is an emergency, see below:
What is an emergency?
An emergency is something that could not have been foreseen and which could cause serious damage to the property or poses health and safety risks to the occupiers.
Examples:
What isn't an emergency?
When an issue does not pose an immediate threat to the property or does not pose health and safety risks to the occupiers it is not an emergency.
Examples:
Fire
In the event of a fire in the Property, you must evacuate the Property immediately, call the emergency services on 999 and ask for the Fire Brigade. You can find more information on fire safety in your home on the Fire and Rescue Service website.
Water
If you have any problems with the supply of the water coming into the Property, call Scottish Water on 0845 600 8855.
Leaks
If there is a leak in the Property, you should first turn off the water at the stopcock immediately. To ensure your safety please ensure that when you first move into the Property you should familiarize yourself with the location of the main water stopcock.
Gas
If you smell gas, you should not turn on or off any electrical switches and turn off the gas immediately at the supply by turning the handle so it is horizontal. You should evacuate the Property immediately and call Transco on 0800 111 999. To ensure your safety please ensure that when you first move into the Property you should familiarize yourself with the location of the gas shut off valve.
ENSURE THAT YOU ARE EXPERIENCING A TRUE EMERGENCY AND THAT THE ISSUE CANNOT BE DEALT WITH DURING NORMAL OFFICE HOURS
IF YOUR ISSUE IS NOT AN EMERGENCY PLEASE REPORT YOUR ISSUE AND AWAIT FURTHER INSTRUCTION FROM US.
SHOULD YOU ALLOW AN ENGINEER TO ATTEND TO A NON-EMERGENCY OUT OF HOURS YOU WILL BE LIABLE FOR ALL ASSOCIATED COSTS.
Should your issue relate to GAS, PLUMBING, ELECTRICITY, WATER or if you require a LOCKSMITH please call 0141 556 3500 quoting Premier Properties as your managing agent.
DO NOT contact these numbers if your landlord has provided with you with an out of hours service via the likes of British Gas HomeCare, Saltire or otherwise. Should you instruct any other trades other than the policy your landlord has provided you with you will be liable for all associated costs.
DO NOT contact these numbers if your fault can wait until Premier Properties next available working day.
In order to solve the issue for you as early as possible if you have a gas boiler please first ensure that:
Ensure that you are experiencing a true emergency and that the issue cannot be resolved during our office opening hours. Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.
For any other issues such as roofing, gutters/downpipes or window issues please await our instruction and follow this up with Premier Properties as soon as possible.
